Support service

Ongoing support from us helps you maintain the success of your brand platform.

Your launch is just the start of our partnership. We are pro-actively dedicated to helping you effectively manage your brand.

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On-hand support

Any questions about how a feature in your BrandStencil account works or if something doesn't quite look right you can get in touch with our support team. No chatbots or long queues, we are here to help you and we really care about your success.

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24/7 knowledge base

We also have an extensive knowledge base where you can find the answer to your question. Visit the help centre for further information, you'll need to be logged into your account to access the help docs.

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Building together

Your input is vital to the success of the platform. We continuously release new features based on what you tell us you need. Let us know if there's a feature that will help your endeavours.

Our support policy

If you'd like to know the finer details on our support service you can learn more on the Support Policy page. Here you can find out our support hours and the SLA.