The best way to contact us is by email at help@brandstencil.com as this is a ticketed and monitored service which means your request can be dealt with efficiently by a member of our team.
If you’ve got an urgent or complex query, or just prefer to talk, please give us a call on the dedicated number 01273 434676.
Our support hours are from 9.00 until 5.00pm, Monday to Friday (except UK Bank Holidays or some days over the Christmas period).
You have a dedicated point of contact for reporting; bugs, service availability issues, user issues, template amendments and any other requests.
We provide support to anyone with Account Administrator permissions, they can contact us directly through your account.
BrandStencil provides 2nd tier support for end users. This means that end user application support is provided primarily by the Client Account Owners but end user issues can be escalated to us.
You can find detailed information about our support policy in our Help Docs. You'll need to be logged into your platform to access the docs.
Visit our help centreWe may amend this Support Policy from time to time, so check this page to ensure that you are aware of any changes. This Support Policy is effective from 1 December 2017.
Last updated: 4 February 2025